Refund Policy

Here at She Curve Bras, your satisfaction with every purchase matters to us. All of our products are carefully inspected and made in line with international production standards, so we recommend reviewing each product page closely and choosing your size, color and style with care. We also know that, from time to time, you may need to send something back or ask for a refund. Please read the policy below so you know the conditions and the steps involved.

Returns

Items may be returned within 30 days from the date your package was delivered. A return is accepted only when all of the following conditions are met:

  • The item(s) are unused and in their original condition, with all original packaging and tags still attached.
  • A receipt or proof of purchase is included with the return.
  • For damaged or defective item(s), a detailed description of the problem is provided, along with photos as evidence whenever possible.

Some products cannot be returned, including:

  • Panties, as well as any handmade items with customized features.
  • Clearance items and anything purchased with a gift card or store credit.
  • Products that are stained, smell of perfume, are deformed, or come back in damaged packaging.

Refunds

Refund requests may be submitted within 30 days from the date your package was delivered. To qualify, the following applies:

  • When a product has a clear quality problem (for example, a loose or split seam, an undone hem, a cut or loose elastic band, or loose or worn fastenings), She Curve Bras sincerely apologizes and will work to resolve it. You will receive a full refund, and there is no need to send the item back.
  • When a return is made for personal reasons, we offer two options:
    • A 100% refund of what you paid, provided you cover the cost of return shipping.
    • A partial refund of 20% to 50% of your payment, and you keep the item.
  • Defective products purchased during clearance sales or promotional discounts are eligible for a refund.

When your return arrives, we will inspect the item(s) and let you know whether your refund has been approved or declined. Once approved, the refund is processed and credited automatically to your original payment method within a number of days that depends on your card issuer's policies. If your account details have changed in the meantime, please let us know as soon as you can.

Refund and Cancellation Timelines

  • Orders may be canceled only for full-priced items, and only within 60 minutes of placing the order.
  • Refunds to PayPal accounts: 5 to 7 business days.
  • Refunds to credit cards: 5 to 7 business days.
  • Shipping costs are non-refundable.

When a refund is issued, the cost of return shipping is deducted from the amount refunded.

Exchanges

We only replace items free of charge, even when they are defective or damaged.

  • If you wish to exchange a product for personal reasons within 60 minutes of paying, email us right away at support@gowcommerce.com and place a new order so you receive it as soon as possible.
  • If you would like to swap an item for personal reasons within 7 business days of receiving it, write to us at support@gowcommerce.com and we will offer you the best solution available.

Return Shipping

To send a product back:

  • Email support@gowcommerce.com with your order number and the reason for your return or exchange, and attach any relevant materials.
  • We will reply with the address of the nearest warehouse and start the return and exchange process.

The shipping costs of returning your item(s) are your responsibility. Regarding shipping fees:

  • No shipping fees of any kind are refundable.
  • Return shipping is paid by the customer.

Additional Notes

  • For any product worth more than $10, we suggest using a trackable shipping service or purchasing shipping.
  • Please read this return and refund policy carefully and make sure every item you send back qualifies for a return.
  • In the event of a miscommunication or any other discrepancy, the terms and conditions of this Return and Refund Policy take precedence.

Parcel Not Received

If your parcel shows as delivered but never reached you, please contact us with proof that you did not sign for the package, including the tracking number, the post office's marks and symbols, and any related response letters. We will then look into where the item went.

Contact Us

Questions about our return and refund policy? Our customer support team is available at support@gowcommerce.com, Monday to Friday, 9am to 5pm EST, and one of our specialists will help you within 1 business day. We will be glad to assist.

She Curve Bras reserves the right of final interpretation of this policy.