Shipping Policy

Where We Ship

We deliver to the United States, Canada, the United Kingdom, Australia and the EU, as well as to most other countries worldwide.

Please keep in mind:

  • Shipping prices depend on the country you are ordering from. Deliveries to remote areas may carry a shipping fee of up to $15.98 USD.
  • Because of carrier policies, we are unable to guarantee delivery dates on Express Shipping orders.

How Orders Are Processed

Every order ships within 3 days and travels with a fully tracked courier service.

After dispatch, delivery usually takes 14 to 21 business days, depending on your country or region.

Pre-Order and Back-Order Items

When an item is on pre-order or back-order, we send it out as quickly as possible once stock has been replenished.

Tracking Your Shipment

As soon as your order leaves our facility, we will email you a confirmation with its tracking details. For system reasons, tracking updates are not always shown right away; you will receive updated information once the package reaches your local airport. You can also follow your package on our Track Your Order page.

Haven't received your tracking information yet?

  • Take a look in your spam folder, since the email sometimes ends up there.
  • If you have an account with us, your tracking number is also available when you log in.
  • Still can't find it? No need to worry: get in touch with our customer team at support@gowcommerce.com and we will look into it.

Updating Your Shipping Address

We recommend double-checking that your shipping address is correct before placing your order. If a mistake slips through, there is usually a short window in which it can still be fixed. To change your delivery address, email us right away at support@gowcommerce.com.

Important Shipping Information

Given the nature of the express delivery industry, delays are sometimes unavoidable. The shipping times stated above are estimates only, and we cannot guarantee a specific delivery date.

As a general rule, the seller is not responsible for incorrect addresses or for packages that are lost or stolen after delivery. If you believe your package was delivered to the wrong place, we suggest filing a claim directly with the carrier.

Have other questions? Reach us at support@gowcommerce.com.

Duties and Taxes

Any import duties and taxes required by local laws and regulations are your responsibility. These charges are not included in the final price shown at checkout.

If a package is sent back or destroyed because the duty was not paid, the related charges will be deducted from your order.